Breaking the tradition of hiring a regular passenger vehicle has never been so achievable.
We know that you love cars, and we do too. To put some industry myths to bed and give you the important details you need, we put together this FAQ to answer nearly all of your concerns. It covers nearly all aspects of hiring a luxury car or supercar from us and points out the conditions we require in order for you to have a safe, fun and enjoyable experience in one of our vehicles.
OUR CARS
The vehicles we have available for hire are high performance muscle cars and supercars. We have kilometer restrictions on the auly usage and require strict compliance with the use and enjoyment of the vehicles when they are hired. Whether you are hiring a Lamborghini Huracan or a Mustang GT, rest assured the vehicle will be safety inspected, road worthy and suitable for the purposes of hiring and consumer/domestic use.
INSURANCE
All our vehicles are comprehensively insured for the primary purpose of being used for commercial rental. This means, we don’t have phoney policies or dodgy claims. We insure with the most reputable companies in the world and have been underwritten by the best and most legible providers in the insurance market. Our insurance policy cover up to 20 million AUD in liability. House of Machina never place a person behind the wheel of a vehicle without insurance being in place.
SECURITY BOND
The security bond required when hiring a car from House of Machina depends on the vehicle selected. The security bond ranges from $1000 all the way up to $10,000 for premium vehicles. Unlike other luxury car hire providers, we only require the amount payable as an excess on the vehicles insurance; not a cent more. We take this as an advance on the excess should the vehicle be involved in an incident. In nearly all occasions the vehicle is returned to us after a hire in perfect condition but we know accidents happen; even small ones.
PROPER USE
We only hire vehicles for the purposes of regular and domestic use. We do not allow our vehicles to be used for commercial purposes without the express approval from us. Should you need a vehicle for a production or promotional purpose you us discuss this with us and in most cases we will be happy to accommodate your request. When you hire a muscle car or luxury car from us, we like to know that the cars are not being used illegally, hence the need for a strict contract of use. The cars cannot be used in hoon driving or on any race track under any circumstance. Conduct of this type will result in your security bond being effected. Be safe, take care of the car and we will ensure you have the best time.
EXCESS
The excess is payable is the vehicle is involved in an accident whether at fault or not. Depending of course on if the vehicle was used in a prohibited way. Using the vehicles for racing, hoon driving or other illegal purposes will void you of the insurance and leave you liable for the full amount of the vehicle and other third party losses as a result of your actions. If the vehicle is involved in an accident, you tell us right away and this will usually mean we interfere with your bond. Remember the bond is usually only the amount of the excess. In summary, yes we take a security but you get it back fast. Providing you haven’t caused damage to the vehicle.
VEHICLE USE
Prohibited use of one of our luxury cars can be any or a combination of the following;
- Driving while under the influence of alcohol or drugs,
- Driving or using the vehicle in such a way that causes damage to the upper portion of the vehicle namely above the windscreen line,
- Driving a vehicle while under the knowledge that the vehicle has a flat tyre or other defect that would reasonably see the vehicle not being used or driven for the purposes of regular driving use, or
- Using the vehicle for commercial purposes or income derivative means
These are just a few of the obvious restricted ways to use our vehicle during the hire period. We maintain a common sense approach of simply asking you to not do anything in our car that you wouldn’t do in your own. See our Terms and Conditions for a full itemised breakdown of restricted vehicle use and proper vehicle use when hiring a car from House of Machina.
AGE LIMIT
The minimum age to drive or hire one of our vehicles is 25. We have not applied this to limit people from using our cars but have been restricted by our insurance provider. We refuse to have people uninsured and driving vehicles unlike some other luxury car hire providers so in return, we have to restrict the age but provide full comprehensive insurance to those 25 years of age or above. We apologise in advance but we are not able to negotiate on this.
FUEL
All our vehicles come with a full tank. We ensure you don’t have to stop and refill for quite some time and feel it only fair to be extended the same gratitude. So as a uniform rule, we require all our vehicles to be returned with a full tank. We know that sometimes, especially when you’re visiting Melbourne from another state or country that refilling may be impossible due to last minute flights or running behind. Don’t worry, if this happens we can take the reimbursement from your bond. We prefer you to refill the vehicle but this option is available if the need presents itself.
DAMAGES
If one of our vehicles are involved in an incident or suffers damage during you hire period, you are liable. In most cases, small incidents do not require you to claim on the insurance. But rather need a small repair or replacement part. The cost of this is taken from your security. We will always notify you before we charge anything and we will always provide an itemised report on what was damaged and the cost to repair.
PAYMENT PROCESSING
We take fraud and customer identification very seriously at House of Machina. We partnered with Stripe for our online payment processing which encrypts the card data so that it is always safe from third parties and identity theft crimes. Our payments are part of a new age in secure payment processing
CANCELLATION POLICY
We do allow cancellations, however due to high demand in our vehicles we must charge a 50% cancellation fee. Please make sure you have the dates correct. It makes our job a lot easier. Obviously if things come up we can exercise our discretion to assist with rescheduling. We want you out on the road and don’t want you to miss out.
